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Refund policy



1. DEADLINE FOR RETURNING A ORDER

1.1 You have up to 15 days to return an order from the moment you receivit your order.

1.2 To be eligible for a return, your item must be unused and in the same condition that you received it.

1.3 It must also be in the original packaging.

2. VERIFICATION

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

3. FAULTY ITEM

We're sorry to hear you have received a faulty item! Please send us an e-mail at info@lofirecords.com with the following info:

  • Your Order Number
  • Item Name
  • Photos that show the fault as clearly as possible


4. METHOD OF REFUND 

If you return item are approved, then your refund will be processed and credit will automatically be applied to your credit card or original method of payment, within a number amount of days.

5. MISSING REFUNDS

5.1 If you haven’t received a refund yet, first check your bank account again.

5.2 Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

5.3 If you’ve done all of this and you still have not received your refund yet, please contact us at info@lofirecords.com

6. EXCHANGES

6.1 We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at info@lofirecords.com

6.2 To return your product, you should mail your product to the folliwing adresses:

For orders placed from the United States:

  • 5.Rakuten Super Logistique / Lofi girl
  • 5775 North Broadway, office 200
  • Colorado 80216
  • Denver
  • United States

For orders from the rest of the world:

  • Cubyn / Lofi girl
  • 7 route des champs fourgons
  • 92230 gennevilliers
  • Paris
  • France

MORE HELP

If you can't find the answer to your question, contact us on the contact page :

or send us an email at info@lofirecords.com